National Resource Hub

Tips from the coalface: Supporting online students

Go to External Resource
Tips from the coalface: Supporting online students

Creator(s)

Ann Whyte, Barry Whelan, Sinead Eccles

Organisation(s)

Dublin City University, OpenTeach

Discipline(s)

Teaching & Learning

Topic(s)

Digital Learning, Student Success, Teaching and Learning Practice

License

CC BY

Media Format

Video

Date Submitted

Submitted by

National Forum

Export Resource Data

Report an Issue

Description

A short video explaining how you can support online students.

Benefit of this resource and how to make the best use of it

A collection of key tips and approaches for those wishing to support online students.

Creative Commons Attribution (CC BY)

This work is licensed under a CC BY license, allowing sharing and adaptation with proper attribution.

https://creativecommons.org/licenses/by/4.0/
? This citation is automatically generated and may require adjustment. Always verify it against your style guide.
Whyte, A., Whelan, B., & Eccles, S. (2021). Tips from the coalface: supporting online students. National Resource Hub (Ireland). Retrieved from: https://hub.teachingandlearning.ie/resource/tips-from-the-coalface-supporting-online-students/ License: Creative Commons Attribution (CC BY).

Adapting this resource? Share your version!

If you have modified or adopted this resource, share your version here. Tracking adaptations helps us measure impact and connects others with useful updates.

Share Your Version

Related OER

This resource captures key insights from a full-day workshop held on 8 May 2025, hosted by the Higher Education Authority (HEA) and led by internationally recognised expert Dr Alison Cook-Sather. The event focused on the transformative potential of authentic student-staff partnerships as a strategic approach to advancing student engagement, success, and institutional effectiveness.

Attended by academic staff, institutional leaders, student success professionals, and sector partners from across Ireland, the workshop featured a combination of keynote presentations, lightning talks, and interactive sessions. Through real-world examples and hands-on activities, participants explored how to build meaningful, inclusive, and sustainable collaboration between students and staff.

For the full event schedule and a complete list of lightning talk contributors to this slide deck, visit the workshop schedule.

Embracing Pedagogical Partnership: What Kind of Mindset, Courage, and Practices Are Necessary?

CC BY-NC-SA

This survey was adapted from a North American Faculty OER Survey Toolkit for use in the Irish Higher Education context. It was used across the DOERs project partner sites to audit staff Open Educational Resources and Open Educational Practices awareness and practices. We encourage other institutions to adapt this tool to meet their needs.

The DOERs Project Open Educational Resources (OER) Institutional Survey

CC BY

Two modules are available on this page one for educators and one for mentors to learn how to engage in mentoring sessions with students. The page also has access to the Community Mentoring Handbook (for mentors), Mentee Toolkit (for second-level students taking part in sessions) and the Adult Ed Handbook(for adult learners taking part in sessions).

Community Mentoring Resources

CC 0
Report an Issue

Name
This field is for validation purposes and should be left unchanged.

External Resource

Following this link opens a new browser tab and sends you to an external website outside of the National Resource Hub

Proceed

URL: https://www.youtube.com/watch?v=wnoCvn13M58