The LEAD Knowledge Base is a continuously evolving resource that supports staff to upskill on new and existing MIC systems and technologies as these systems and technologies advance. Although the LEAD KB was designed with the MIC community in mind, as many of the technologies MIC supports are also used within other HE institutions, it is a useful resource for HE and other users. To facilitate external use of the LEAD KB, service is built on an open access public platform. LEAD’s KB employs advanced search engine optimisation practices, ensuring it consistently appears as a top result on Google. The public searchability of the site and its Open Educational Resources (OER) enables the LEAD KB to take on an outward looking support role within the Irish HE sector. LEAD’s KB was designed around best practice principles, including the UD and DigCompEdu frameworks among others. This has enabled LEAD to create a knowledge base that is easy to use, and which caters to different users’ needs. It serves to model best practice to staff, supporting them to think progressively about their adoption of digital tools.